Latham & Watkins is one of the top ten law firms in the world, with more than 4,000 personnel located in 29 offices around the globe. Since 1934, the attorneys, paralegals, and professional staff of our firm have been driven by the core values that define who we are: respect, entrepreneurship, teamwork and a commitment to deliver the highest quality work and service to our clients. Regardless of title, everyone at Latham is expected to exceed expectations, reach for new challenges, and achieve great things. In addition to providing legal counsel to top public and privately held corporations, investment banks and private equity firms, Latham has provided more than US $200 million of free legal services to those in need since 2000 via its award-winning pro bono program.
A leader in professional services, Latham employs the best and brightest professionals to sustain the firm's growing global infrastructure and support the operations of each of our practice offices. We are currently seeking an Network Support Analyst for our San Diego office.
As a Network Support Analyst at Latham you will contribute your expertise to lead the daily operations of the San Diego office by supporting the implementation and maintenance of software and hardware solutions for all facets of attorney & staff work. You will report directly to the Manager of Technology of the San Diego office. Your responsibilities as a Network Support Analyst will include applying your management and leadership expertise as well as your ability to develop productive relationships with all levels of our organization to accomplish these and other critical functions:
Maintain a consistent server & network platform according to firm standards for different categories of server functions and hardware, including data servers, Exchange servers, SQL, Blackberry, Disaster Recovery and EVA management servers, and various application servers.
Assist with the operation of San Diego user support to help desk functions; enter tickets, answer calls, handle escalating issues and resolve problems as appropriate; pro-actively monitor, review and resolve issues, alerts and notifications regarding server, network, disaster recovery and storage systems.
Provide design, planning, installation and research input for all relevant technologies and information services; provide regular reports regarding the performance of the server, storage, printing and disaster recovery systems; create technical, procedural and report documentation as required.
Support and maintain all relevant technology platforms and information services; provide support for additional technology and information services as assigned and/or adequately trained for, including but not limited to Cisco IP Telephony, IP and ISDN videoconferencing, Active Directory maintenance and management, Exchange server maintenance and management and network printing.
Assist with support of desktop hardware and software, including desktop and notebook computer deployment, repair, troubleshooting, and maintenance, as well as Windows and desktop application troubleshooting.
Required Experience & Qualifications
Latham & Watkins values versatility and adaptability in our high paced, collaborative environment. You will be expected to apply your organizational skills, communication skills and attention to detail to meet multiple deadlines while displaying a positive, high-energy attitude. You must have a Bachelor's degree in Information Technology or a related field - equivalent work experience can be considered in lieu of Bachelor's degree. An ideal candidate should have five (5) years of progressive computer systems management and support experience; five (5) years of installing and maintaining Windows 2000/2003/2008, Active Directory, Enterprise backup systems and storage networks; five (5) years experience with Windows desktop operating systems and a wide variety of applications, including Microsoft Office; two (2) years experience installing, maintaining and supporting disaster recovery and high availability systems for MS server operating systems; three (3) years experience with LAN/WAN networking; and one (1) year experience working with technology in the Legal industry. Experience with the following platforms and applications is preferred, but not required: Blackberry, Treo & iPhone enterprise setup and configuration, APC rackmount UPS, HP EVA, Altiris, Interwoven, Cisco IP phone Call Manager and Voicemail administration, Microsoft Project, Microsoft Visio, configuring, maintaining, and operating IP and ISDN videoconferencing equipment, Interaction, Concordance, LiveNote, CaseMap, Lexis/Nexis, and Westlaw. You will be the primary point of contact 24/7 when there are problems with San Diego office servers or networking.
This is a great opportunity for a candidate who has strong management skills, ability to establish and manage deadlines, excellent leadership skills and well-developed interpersonal skills. If you are the right candidate and can meet these requirements, please submit your resume by clicking the Apply Now link on this page.
Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms.
