Latham & Watkins is one of the top ten law firms in the world, with more than 4,000 personnel located in 29 offices around the globe. Since 1934, the attorneys, paralegals, and professional staff of our firm have been driven by the core values that define who we are: respect, entrepreneurship, teamwork and a commitment to deliver the highest quality work and service to our clients. Regardless of title, everyone at Latham is expected to exceed expectations, reach for new challenges, and achieve great things. In addition to providing legal counsel to top public and privately held corporations, investment banks and private equity firms, Latham has provided more than US $100 million in free legal services in 2009 alone via its award-winning pro bono program.
The San Francisco office of Latham & Watkins is currently seeking a Technology Support Specialist II to join our San Francisco Office Technology Team. The Technology Support Specialist will provide technical support to attorneys, paralegals, and staff via telephone, email, and remote systems access. This shift for this position will be 8:30 a.m. - 5:00 p.m., Monday - Friday. A summary of core functions for this position include:
Provides support to desktops, notebook systems, hardware, and customer related services. Also provides support to printers, Multi-Functional Devices (MFD) and PDA's including configuring and troubleshooting.
Provides assistance to end users for firm-approved applications using a variety of different methods. Software includes: Microsoft Office, Outlook, Interwoven, DeltaView, Full Authority, Carpe Diem, Remote Computing (dial-up, Terminal Server, VPN) and other applications as deemed necessary.
Perform regular maintenance on PC equipment such as computers, notebook computers, printers and auto-switches. Scans computers for viruses.
Troubleshoots and resolves problems involving hardware, systems software, and applications software. Troubleshoots a variety of symptoms in order to diagnose the actual problem.
Sets up and configures PC computers, notebook computers, and printers, initializing and stabilizing performance.
Configures and installs hardware components and software in PC computers, including wireless routers.
Provides end-user support by answering a support line and Outlook mailbox. Tracks help calls and solutions by creating Help Desk tickets, and notifies team members when taking an open request and when request is completed. |
Latham & Watkins values versatility and adaptability in our high-paced, collaborative environment. You will be expected to apply your organizational skills, communications skills and attention to detail to meet multiple deadlines while displaying a positive, high-energy attitude. Your excellent customer service skills and complex knowledge of the latest hardware and software systems will also be expected. A Bachelor's Degree with a background in Computer Science or Information Systems is strongly preferred. At least three years of technology support experience working with PC hardware/software and notebook computers is required. The ideal candidate will also have experience working with remote communications hardware including modems, wireless routers and network interface cards. Experience with installation and upgrades desired. Law firm experience also desired.
Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms.
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