At Alston & Bird, a major U.S. law firm with over 800 attorneys, our people trust the people they work for, take pride in what they do, enjoy the people they work with and serve the communities in which they live. Our environment has been praised as one of the most open and receptive in the United States, not only among law firms, but also among all businesses. Alston & Bird has been ranked by FORTUNE magazine as one of the "100 Best Companies to work for" for eleven years in a row. We are proud to be an EEO/AA employer M/F/D/V.
Alston & Bird is currently searching for an Senior Imaging/Applications to oversee the creation of the desktop image and serve as team lead for the activities of the image build team. Serve as lead analyst for Altiris and coordinate Altiris training activities for IS personnel. Build software installation packages to install and configure software on users desktops. Investigate, recommend, and support software applications to solve business problems. Participate as the technical lead on software rollout and upgrade projects. Ensure consistent and favorable service level provided to customers.
ESSENTIAL DUTIES
Oversee the creation of the image for desktop workstations and laptop workstations throughout the firm. Serves as team lead for all the activities of the image build team.
Lead in the administration and configuration of the Altiris suite.
Train other IS personnel on the use of Altiris.
Create installation packages for software application installs.
Work as Team Lead on numerous software applications and coordinates activities of other Applications Analysts as needed.
Work with IT and Practice Innovation to manage installations via Login Script and Altiris.
Install new software packages on both Firm PC's and notebook/laptop computers
Assist users with getting started and becoming self-sufficient with software.
Work with firm trainers to prepare documentation for applications that are customized for the firm.
Serves as Subject Matter Expert for assigned Software Applications.
Provide project management and technical expertise for assigned tasks and responsibilities.
Assist in technical learning and development of other team members as needed.
Evaluate and coordinate testing of new software packages, tools and upgrades to existing software packages that may prove useful to computer users at the firm as well as evaluate ease of use and compatibility with firm network.
Ensure consistent and favorable service level provided to customers. Solicit regular feedback from customers, and make appropriate modifications and enhancements when necessary.
Ensure critical issues are addressed on a timely basis, escalating to appropriate personnel when necessary.
Assist in the management of licensing and renewal for software packages as assigned.
Provide regular input on strategic and tactical direction of Firms technology infrastructure; requires staying abreast of current and emerging technologies.
Perform other departmental duties as required
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Prior experience building laptop and desk top images, preferably for a law firm.
Experience using Altiris or comparable imaging platform.
Ability to lead a team and participate as a team member
Excellent leadership, motivational, verbal and written communication skills.
Strong customer service, interpersonal and troubleshooting skills.
Experience building application installations and rolling out applications.
Strong technical background.
Ability to communicate effectively with computer users regarding problems and questions.
Ability to understand and translate technical material for non-technical users.
Excellent organizational skills for prioritizing projects.
Thorough knowledge of Microsoft Office applications.
General knowledge of PC LANs and networks including Microsoft Server environment.
Ability to quickly learn new applications and upgrades to existing applications.
EDUCATION AND EXPERIENCE REQUIRED
Substantial experience with Altiris or comparable imaging/management tool and experience building laptop and desktop images is required. Building images for a law firm is preferred. Technical Bachelors degree is required. Minimum 5 years of experience in a Windows and network environment. Previous experience in the legal field is desired. Previous experience teaching computer applications and writing documentation for applications is desired. |
